Strata3 provides a range of client support solutions, either on-site at client locations or off-site in our offices. We have the capacity and the experience to service high volume Business as Usual (BAU) tasks or other important critical support tasks for clients.
Clients can access analyst, design, development, project management and other resources to pre-agreed service-level agreements and prioritisation levels. Strata3 has built a deep understanding of our clients’ brand, products, culture, teams and governance requirements through this approach. All of our support clients have access to our online service desk . We regularly customise our support model specific to each client’s requirements.
Strata3 provides a full content support service to our clients. We have developed content strategies for clients which govern the creation, delivery, and governance of useful, usable content.
We also have a content panel which comprises UX designers, videographers, animators, editors, SEO specialists, writers and other specialists who we can draw on to provide a full end to end content service for our clients. Learn more about our Digital Talent Network.
Strata3 offers a full test methodology from UX, analytics through to front and back end as a standard part of our service offering. We also encourage peer reviews of implementations and code reviews by third parties.
Strata3 offers training and coaching on a full range of digital disciplines, which are customised to meet our client requirements. The disciplines include:
Digital change management
Insights and reporting
Use of technologies such as Content Management Systems that are deployed
Content creation, optimisation and publishing