Strata3 offers a range of support services that facilitate the outsourcing of all aspects of your Internet presence.
Our dedicated Support Team provide full management of all tasks to enhance and improve your web presence. We supply the specialist skills needed to manage your total internet solution such as:
- Publisher Content Management System support including;
- training of new employees on Publisher
- creating new user accounts
- updating graphical elements/images
- HTML content & template modification
- assistance in file uploading
- Entwine Newsletter support including;
- training of new employees on Entwine
- data list management
- campaign set up, management & delivery
- updating of graphical elements/images for newsletters
- HTML content & template modification
- newsletter proofing
- Unity Document Management support including;
- training of new employees on Unity
- document access and type management;
- HTML content & template modification
- reporting
- document indexing and searching
- Database maintenance;
- modification of database tables
- adding extra fields
- Site traffic reporting
- Hosting Management
- Domain Name Management
- Disaster Recovery.
- Project Management on all Support Tasks
- Reporting on Maintenance Plan Status
- Content Audits, Consultancy and Training
- Usability & Accessibility Advice
- Discount on Software Upgrades
This service allows you to focus on your commercial objectives and to outsource technical and infrastructural elements that may not be part of your core skillset.
By using our online Tracker toolset to log and monitor all support requests, Strata3 endeavours to provide an efficient and cost effective maintenance service to all clients.
